2.The
Problems of Takeovers and Mergers including Difficulties Integrating Businesses
Successfully
The least risk option for expanding a
business is the internal, organic method. However, this approach is
time-consuming and requires a large amount of effort despite being low risk. A
quicker option for expanding a business is the external, inorganic method. Two
effective methods of growing externally are mergers and takeovers/acquisitions.
Though external can be an effective method of increasing market dominance,
there are also several problems that can occur that will make integration
unsuccessful.
A problem that might occur with an
acquisition could be that the acquiring business has issues accessing the
performance of the target business. Before integration is accepted as a
profitable option a certain amount of due diligence should be taken into studying
the relevant facts and circumstances of the transaction to ensure that the
acquiring company is able to take advantage of the potential growth and cost
synergy. The problem with investigation stage of deciding whether to pursue a
takeover is that it requires time and effort to get information that will allow
them to make the correct decision. This time and effort needed before bidding
leaves an opportunity for competitors to also take advantage of the situation
as well to get a better hold on the market. This increases the risk of the
bidding company rushing this investigation stage or using retrospective
information to come to their conclusion potentially resulting in the wrong
choices being made therefore losing a lot of money in the long-term. This fault
was made perfectly clear when the Royal
Bank of Scotland (RBS) acquired ABN Amro. RBS was fighting in a bidding war
against Barclays to buy ABN Amro to acquire a larger hold on the market. RBS
had done a certain amount of due diligence but the information they had was for
before the banking crisis had started. RBS ended up paying for 3 times to value
of ABN Amro. This lack of detailed due diligence exposed RBS to a substantial
amount of financial risk which ultimately resulted in the government bailing
them out which prevented the possible economic and societal damage from
occurring. This mistake was made by senior managerial staff that over estimated
the strength of the economy and had ‘tunnel vision’ on the prospect of the
growth capabilities if the acquisition was successful.
Another problem that
might occur with an acquisition/merger could be the cultural clash that can
occur between the two integrating companies. Culture is the accumulation of how
a business operates in all aspects. Organisational
culture could be attitudes, customs, beliefs and values which distinguish
a particular organisation from another. When
two companies with entirely different cultures integrate, large problems can
occur with performance due to the difference in opinion on how particular tasks
should be carried out. An example of culture clash that has had an affect on
performance is the unsuccessful merge of Daimler Benz and Chrysler in 1998. Chrysler had a significant
hold on the American market, gaining $2.8 billion annual profits while keeping
relatively lost costs with high efficiency. Chrysler also had connections with
many car dealership networks to distribute their products. Daimler Benz
identified their weakness in the American market, though they were successful
and well known in European market, they desired the skills and connections to
increase their market share within America. The two companies announced that
they would integrate in a ‘merger of equals’ hoping to take advantage of the
potential synergy effect (lower costs, R&D, distribution, etc) available to
increase both companies effectiveness. The new resulting company would have
442000 employees and will be approaching a market capitalisation of $100
billion. The cost for the stock-swap deal was $37 billion. After the deal had
taken place, problems started to arise between the both companies. Chrysler
adopts a risk taking, informal, low cost management culture while Daimler Benz favours
the formal, bureaucratic, high quality, innovative culture. Ultimately,
this difference resulted in a clash. Due to the clash, many misunderstandings,
resistances to change and disagreements occurred which would contribute to the
failure of the merge. The merger was stated be a ‘merger of equals’, however,
Daimler Benz was seen to have the more dominant position which resulted in
employees of Chrysler resisting the change of culture as they were reluctant to
give up their current culture. The efficiency, productivity and communication
got increasingly worse due to the de-motivation of staff because of the
unwillingness of both companies to compromise their belief system on how the
business should operate to take advantage of the synergy available. Employees
would ultimately start to leave which would contribute to the lowering
productivity and increasing costs because of the time, effort and money
required to train new prospective employees. Three years after the merge the DaimlerChrysler's market capitalization stands at $44 billion,
which is roughly the same as Daimler Benz’s before the merge. Chrysler’s share
dropped by a third of its previous pre-merge value.
In conclusion, I believe that difficulties
can arise when two companies are integrating which could put both companies in
danger. These difficulties could include clashes of culture, lack of
experience, lack of due diligence or/and using information that isn’t relevant to
the current economy or market. In both the examples above the businesses could have
investigated the other company more thoroughly than they actually did. RBS may have
been in a bidding war against Barclays but wouldn’t the most appropriate choice
for long-term success to be more due diligent because in hindsight they could
of easily dodged that deal and been more competitive because Barclays would of
taken the fall instead. Daimler Benz and Chrysler could have avoided the
unsuccessful merge by simply doing research into how the other company operates.
If they had investigated they would predicted the culture clash before it
happened and prevented the loss of profits. If they had investigated, why did
they not act in the appropriate way to get past the culture change needed. A
compromise between both cultures could have been produced which would of
ensured long-term success for both companies. In the short-term, it would be
difficult to change the culture but if for example they used Kotter’s 8-step
change model, they could easily avoided the staff problems they had later.